CLICKHOUSE CLOUD TERMS OF SERVICE

Effective Date: February 23, 2026
(prior versions available here)

THESE CLICKHOUSE CLOUD TERMS OF SERVICE (“TERMS”) GOVERN THE ACCESS TO AND/OR USE OF THE CLICKHOUSE CLOUD SERVICE (“CLICKHOUSE CLOUD”), AND ARE PART OF A LEGAL CONTRACT BETWEEN CLICKHOUSE, INC. (“CLICKHOUSE”, “WE” OR “US”) AND PERSONS OR ENTITIES (“CUSTOMER” OR “YOU”) SEEKING TO ACCESS AND/OR USE CLICKHOUSE CLOUD. THE TERMS, TOGETHER WITH ANY APPLICABLE ORDER FORM, AS WELL AS POLICIES AND DOCUMENTS LOCATED AT URLS REFERENCED HEREIN, ALL OF WHICH ARE INCORPORATED HEREIN BY THIS REFERENCE, PROVIDE ALL OF THE TERMS AND CONDITIONS INCLUDED IN A LEGALLY BINDING CONTRACT BETWEEN YOU AND CLICKHOUSE (“AGREEMENT”), WHICH BECOMES EFFECTIVE UPON YOUR REGISTRATION FOR AN ACCOUNT ON CLICKHOUSE CLOUD (“EFFECTIVE DATE”). IF YOU ACCESS OR USE CLICKHOUSE CLOUD ON BEHALF OF AN ENTITY, YOU HEREBY REPRESENT AND WARRANT TO CLICKHOUSE THAT YOU HAVE THE ACTUAL AUTHORITY TO BIND SUCH ENTITY TO THE AGREEMENT.

IF YOU DO NOT AGREE WITH ANY OF THE PROVISIONS IN THE AGREEMENT, YOU SHOULD NOT ACCESS OR USE CLICKHOUSE CLOUD, BECAUSE BY ACCESSING OR USING CLICKHOUSE CLOUD, YOU IRREVOCABLY AGREE TO ALL OF THE TERMS AND CONDITIONS OF THE AGREEMENT. NOTWITHSTANDING THE FOREGOING, ANY WRITTEN AGREEMENT CURRENTLY IN EFFECT BETWEEN CLICKHOUSE AND YOU, OR AN ENTITY ON WHOSE BEHALF YOU ARE ACTING, THE TERMS OF WHICH ADDRESS YOUR USE OF CLICKHOUSE CLOUD, SHALL GOVERN YOUR USE OF CLICKHOUSE CLOUD IN LIEU OF THIS AGREEMENT.

1. ClickHouse Provision and Customer Use of ClickHouse Cloud

   1.1. Provision of ClickHouse Cloud. During an applicable Order Form Term, and subject to the terms and conditions of this Agreement, ClickHouse will provide to Customer, and Customer is hereby granted the right to access and use ClickHouse Cloud.

      1.1.1. Compliance with Law. ClickHouse will provide ClickHouse Cloud in accordance with laws and regulations, including, without limitation, laws and regulations concerning data privacy and data transfer, that are directly applicable to its provision of ClickHouse Cloud.

      1.1.2. Service Level Agreement. The provision of ClickHouse Cloud is subject to the Service Level Agreement. ClickHouse may modify the Service Level Agreement from time to time, provided that no such modification will result in a material diminution during the Order Form Term of the service level described in the Service Level Agreement as of the start date on an applicable Order Form Term.

      1.1.3. Suspension of Access to ClickHouse Cloud. ClickHouse may suspend Customer’s access to ClickHouse Cloud if (i) undisputed amounts owed to ClickHouse by Customer or Reseller are more than thirty (30) days past due, and ClickHouse has provided Customer or Reseller (as applicable) with at least ten (10) days prior written notice (email to the billing contact listed in Customer’s ClickHouse Cloud Account sufficient) that payment is overdue, (ii) Customer’s use of ClickHouse Cloud materially degrades the performance of ClickHouse Cloud for other customers or presents a material security risk, or risks causing material harm to ClickHouse or its other customers, (iii) Customer uses ClickHouse Cloud in violation of Section 1.2.3, or (iv) where ClickHouse is required to do so by applicable law. Notwithstanding the foregoing, ClickHouse will use its commercially reasonable efforts to provide Customer with reasonable prior written notice (email to the billing contact above sufficient) of any suspension, work diligently with Customer to resolve the underlying issue, and restore Customer’s access to ClickHouse Cloud promptly following resolution of the underlying issue.

   1.2. Customer’s Use of ClickHouse Cloud.

      1.2.1. Customer Account. In order to use ClickHouse Cloud, Customer must first register for a ClickHouse Cloud account (“Account”). Subject to the security obligations of ClickHouse set forth in Section 5.1, Customer is responsible for maintaining the security of Customer’s Account (including, but not limited to, login credentials and the correct configuration of access control lists), and remains fully responsible for all acts and omissions that occur under Customer’s Account. Customer agrees to promptly notify ClickHouse of any unauthorized use of its Account, or any other breaches of security related to Customer’s Account, of which Customer becomes aware.

      1.2.2. Authorized Users. Customer’s Affiliates and contractors (“Authorized Users”) are also permitted to use ClickHouse Cloud during the Order Form Term, provided that such use must be solely for the benefit of Customer, and Customer shall be responsible for all acts and omissions of Authorized Users in connection with their use of ClickHouse Cloud.

      1.2.3. Restrictions on Use of ClickHouse Cloud. Customer shall not: (i) modify, make derivative works of, disassemble, decompile or reverse engineer ClickHouse Cloud or any component thereof; (ii) access or use, or allow any other party to access or use, ClickHouse Cloud for purposes of monitoring its availability or functionality for the purpose of designing and/or developing, in part or in whole, any competitive products or services; (iii) except for Authorized Users, make access to ClickHouse Cloud through its Account available to any third party; (iv) sell, resell, rent, lease, offer any time sharing arrangement, service bureau or any service based upon, ClickHouse Cloud; (v) use ClickHouse Cloud to process any protected health information (as defined by the Health Insurance Portability and Accountability Act of 1996) without first entering into a Business Associate Agreement with ClickHouse; (vi) use ClickHouse Cloud to store or process any classified information (i.e., information given a security classification by a government body and protected against unauthorized disclosure under applicable law) or data subject to the International Traffic in Arms Regulations maintained by the U.S. Department of State; (vii) use ClickHouse Cloud for High Risk Activities; (viii) otherwise use ClickHouse Cloud in violation of the Acceptable Use Policy; or (ix) use any trial of ClickHouse Cloud, or any beta or experimental features therein, for any purpose other than evaluation.

2. Credit Purchases; Payment; Taxes and Disputes

   2.1. Pay as You Go. Provided that you have supplied ClickHouse with a valid credit card, you may use ClickHouse Cloud on a “pay as you go” basis, for which you will be billed monthly in arrears at the then-prevailing rates for use of the applicable tier of ClickHouse Cloud, provided that ClickHouse may bill you more frequently for fees accrued if ClickHouse believe there is a risk of non-payment or that your Account may be fraudulent.

   2.2. Purchase and Use of Credits. As an alternative to using ClickHouse Cloud on a “pay as you go” basis as set forth in Section 2.1 above, you may purchase Credits in advance. Except as set forth in Section 2.6 below, orders for Credits may be placed by Customer through (i) the execution of one or more Order Forms with ClickHouse or (ii) issuance by Customer of a Qualifying PO, which will be deemed to constitute, for the purposes of this Agreement, the execution by Customer of the Order Form referenced in the applicable Qualifying PO. Customer’s use of ClickHouse Cloud will be charged against available Credits that have been purchased by Customer. Fees for use of ClickHouse Cloud outside an Order Form Term will be billed to Customer monthly in arrears at then-current rates.

      2.2.1. Overconsumption. Where Customer has used all Credits under an applicable Order Form prior to the end of the Order Form Term, Customer may purchase additional Credits under a new Order Form. In the event that prior to the end of an Order Form Term Customer uses ClickHouse Cloud in excess of Credits purchased under the applicable Order Form, Customer will be charged the list price of one (1) US Dollar per Credit, and Customer will be billed for such usage monthly in arrears, provided that ClickHouse may bill Customer more frequently for fees accrued if ClickHouse reasonably believes there is a risk of non-payment.

      2.2.2. Underconsumption. Unused Credits purchased under an Order Form expire at the end of an applicable Order Form Term, unless Customer enters into a new Order From prior to the expiration of the applicable Order Form Term with an annual committed spend amount that is equal to or greater than the prior Order Form, in which case such Credits will be rolled over to such new Order Form.

   2.3. Payment. ClickHouse will invoice Customer for the fees due under each Order Form or otherwise under this Agreement and, subject to Section 2.5 below, Customer will pay such fees within thirty (30) days after receipt of an applicable invoice. All invoices will be paid in U.S. dollars. Payments will be made without right of set-off or chargeback. Except as otherwise expressly provided in this Agreement, any and all payments made by Customer pursuant to this Agreement or any Order Form are non-refundable, and all commitments to make any payments hereunder or under any Order Form are non-cancellable.

   2.4. Taxes. All fees stated on an Order Form are exclusive of any applicable sales, use, value added and excise taxes levied upon the delivery or use of the taxable components, if any, of any Credits purchased by Customer under this Agreement (collectively, “Taxes”). Taxes do not include any taxes on the net income of ClickHouse or any of its Affiliates. Unless Customer provides ClickHouse a valid state sales/use/excise tax exemption certificate or Direct Pay Permit and provided that ClickHouse separately states any such taxes in the applicable invoice, Customer will pay and be solely responsible for all Taxes. If Customer is required by any foreign governmental authority to deduct or withhold any portion of the amount invoiced for the delivery or use of ClickHouse Cloud under this Agreement, Customer shall increase the sum paid to ClickHouse by an amount necessary for the total payment to ClickHouse to equal the amount originally invoiced.

   2.5. Payment Disputes. Customer has thirty (30) days from receipt of an invoice from ClickHouse to dispute such invoice by providing written notice to ClickHouse stating the good faith basis for such dispute, and ClickHouse agrees not to exercise its contractual remedies in connection with Customer’s failure to pay any amount that is disputed by Customer in good faith within such thirty (30) day period. The parties agree to work in good faith to resolve any such payment dispute, provided that if any such dispute is not resolved within thirty (30) days of the receipt by ClickHouse of a dispute notice, and notwithstanding the foregoing sentence, each party shall be free to pursue any remedies available under this Agreement, in equity or at law.

   2.6. Indirect Purchases.

      2.6.1. Purchases Through Resellers. The parties agree that Customer may purchase Credits through Resellers, the use of which are subject to this Agreement. Orders for Credits purchased through a Reseller, including multi-year commitments, are not subject to cancellation by Customer. Where Customer purchases Credits through a Reseller, the Reseller will enter into an Order Form with ClickHouse for the purchase of Credits that references this Agreement and shows Customer as the “ship to” party and Reseller as the “bill to” party, and Reseller and Customer will enter into a separate agreement setting forth the fees to be paid by Customer to Reseller for such Credits, as well as any other terms or conditions that apply between them. ClickHouse hereby agrees that, subject to receiving payment from the Reseller, it shall be responsible to Customer, pursuant to the terms and conditions of this Agreement, for providing the Credits under any such Order Form. Customer hereby acknowledges that ClickHouse will not be responsible for the obligations of any Reseller to Customer under such separate agreement, for the acts or omissions of Reseller, or for any third-party products or services furnished to Customer by any Reseller. For the avoidance of doubt, Sections 2.3, 2.4 and 2.5 above will be of no effect where Customer purchases Credits through a Reseller, as payment and taxes will be addressed in the agreement between Reseller and Customer.

      2.6.2. Marketplace Orders. If Customer purchases ClickHouse Cloud through a Marketplace, Sections 2.3, 2.4 and 2.5 above will be of no effect. In such circumstances, (i) Customer will pay the Marketplace provider for the purchase and different terms will apply and (ii) the start date for the Order Form Term will be the date upon which Customer has accepted the Order Form within the Marketplace.

      2.6.7. Purchases by Affiliates. Customer Affiliates and ClickHouse may elect to mutually execute Order Forms pursuant to this Agreement. If so, the Affiliate will be deemed a “Customer” under this Agreement, and any references to “Customer” will be deemed to refer to the Affiliate for the purposes of the Order Form, and the Affiliate will be bound by the terms of this Agreement. For the avoidance of doubt, pricing terms and conditions agreed between ClickHouse and Customer in this Agreement or an accepted Order Form will not apply to an Order Form between ClickHouse and a Customer Affiliate, unless specifically agreed.

3. Support Services

Subject to the timely payment of amounts owed hereunder, ClickHouse will provide Customer with Support Services for its use of ClickHouse Cloud in accordance with the Support Services Policy. ClickHouse may modify the Support Services Policy from time to time, provided that no such modification will result in a material diminution of the overall level of support services during an applicable Order Form Term. Support Services are provided to Customer solely for Customer’s internal use of ClickHouse Cloud, and may not be used in connection with Customer’s use of ClickHouse software licensed under any other license, including without limitation any open source or source available license. In addition, Customer agrees to not use the Support Services to supply any consulting, support or training services regarding ClickHouse Cloud to any third party other than Authorized Users.

4. Intellectual Property Rights

   4.1. ClickHouse Cloud. This Agreement grants Customer a limited right to access and use ClickHouse Cloud. Nothing in this Agreement shall be understood to transfer from ClickHouse to Customer any intellectual property rights, and all right, title and interest in and to ClickHouse Cloud will remain (as between the parties) solely with ClickHouse or its third-party suppliers. The ClickHouse trademarks, service marks, graphics and logos used in connection with ClickHouse Cloud are trademarks or registered trademarks of ClickHouse or ClickHouse’s third party suppliers. Other trademarks, service marks, graphics and logos used in connection with ClickHouse Cloud may be the trademarks of other third parties. ClickHouse grants to Customer no right or license to reproduce, or otherwise use any ClickHouse or third-party trademarks under this Agreement.

   4.2. Usage Data. ClickHouse collects tracking and operational data related to Customer’s use of ClickHouse Cloud, including query logs, metadata (object definitions and properties) and feature usage information (“Usage Data”). For the avoidance of doubt, Usage Data does not include any Confidential Information (including Content) of Customer, and will not be shared with third parties (excluding ClickHouse Affiliates, contractors and service providers) in a form that identifies Customer or an individual. ClickHouse owns all right, title and interest in and to Usage Data, which it reproduces, uses, modifies and adapts to provide, maintain, protect, improve, and support Customer’s use of ClickHouse Cloud.

   4.3. AI Data. ClickHouse may use AI Data to provide, support, and improve ClickHouse products and services, but not to train or fine-tune artificial intelligence models. Customers may opt out of ClickHouse’s use of AI Data for product and service improvement via an administrative setting in Customer’s Account.

   4.4. Customer Content. As between ClickHouse and Customer, Customer owns all right, title and interest in and to the Content, including all intellectual property rights therein and thereto. By submitting Content to ClickHouse, Customer hereby grants ClickHouse a sublicensable (solely to ClickHouse Affiliates and sub-processors as may be reasonably necessary to provide ClickHouse Cloud and Support Services), worldwide, royalty-free, and non-exclusive right to process the Content solely for the purpose of enabling ClickHouse to provide Customer with ClickHouse Cloud and Support Services, to prevent or address service or technical problems, or as otherwise may be required by law.

   4.5. Feedback. Customer, Customer’s Affiliates, and their respective agents, may volunteer feedback to ClickHouse, and/or its Affiliates, about ClickHouse Cloud (“Feedback”). ClickHouse and its Affiliates shall be irrevocably entitled to use that Feedback, for any purpose and without any duty to account, provided that, in doing so, they may not breach their obligations of confidentiality under Section 6 of this Agreement.

5. Security; Customer Content and Data Processing

   5.1. ClickHouse Security. ClickHouse will implement reasonable and appropriate security measures for ClickHouse Cloud, designed to protect Content against unauthorized access, modification, destruction or disclosure in accordance with the ClickHouse Security Standards. ClickHouse may modify the ClickHouse Security Standards from time to time, but will continue to provide at least the same level of security as is described in the ClickHouse Security Standards as of the Effective Date.

   5.2. Customer Responsibility for Content and Content Retrieval. Customer is fully responsible for its Content, including for the content, accuracy and completeness of the Content. Customer is solely responsible for backing up or otherwise making duplicates of Content. Customer is solely responsible for verifying that use of ClickHouse Cloud by its Authorized Users complies with any requirements under applicable law or regulation governing access to or use of the Content. Customer is solely responsible for deleting or retrieving Content from ClickHouse Cloud prior to termination or expiration of this Agreement, and Customer acknowledges that backups, caching or references of or to deleted Content may take up to fifteen (15) days to be permanently deleted.

   5.3. Data Processing. The parties agree to comply with the DPA.

   5.4. Malicious Code. ClickHouse will use industry standard measures designed to prevent the introduction of, and scan, detect, and delete, Malicious Code in ClickHouse Cloud.

6. Confidential Information

   6.1. Confidential Information. Both parties acknowledge that, in the course of performing this Agreement, they may obtain information relating to products (such as goods, services, and software) of the other party, or relating to the parties themselves, which is of a confidential and proprietary nature (“Confidential Information”). Confidential Information includes materials and all communications concerning ClickHouse's or Customer's business and marketing strategies, including but not limited to employee and customer lists, customer profiles, project plans, design documents, product strategies and pricing data, research, advertising plans, leads and sources of supply, development activities, design and coding, interfaces with ClickHouse Cloud, anything provided by either party to the other in connection with ClickHouse Cloud and/or Support Services provided under this Agreement, including, without limitation, computer programs, technical drawings, algorithms, know-how, formulas, processes, ideas, inventions (whether patentable or not), schematics and other technical plans and other information of the parties which by its nature can be reasonably expected to be proprietary and confidential, whether it is presented in oral, printed, written, graphic or photographic or other tangible form (including information received, stored or transmitted electronically) even though specific designation as Confidential Information has not been made. Confidential Information also includes any notes, summaries, analyses of the foregoing that are prepared by the receiving party. Content will be deemed Confidential Information of Customer without specific designation. ClickHouse Cloud and Support Services will be deemed Confidential Information of ClickHouse without specific designation.

   6.2. Non-use and Non-disclosure. The parties shall at all times, both during the Term and thereafter, keep in trust and confidence all Confidential Information of the other party, using the same degree of care that the receiving party uses to protect its own Confidential Information of a similar nature or value, but in no event less than commercially reasonable care, and shall not use such Confidential Information other than as necessary to carry out its duties under this Agreement, nor shall either party disclose any such Confidential Information to third parties other than to Affiliates or as necessary to carry out its duties under this Agreement without the other party's prior written consent, provided that each party shall be allowed to disclose Confidential Information of the other party to the extent that such disclosure is approved in writing by such other party, or necessary to enforce its rights under this Agreement.

   6.3. Non-Applicability. The obligations of confidentiality shall not apply to information which (i) has entered the public domain or is otherwise publicly available, except where such entry or availability is the result of a party's breach of this Agreement; (ii) prior to disclosure hereunder was already in the receiving party's possession without restriction as evidenced by appropriate documentation; (iii) subsequent to disclosure hereunder is obtained by the receiving party on a non-confidential basis from a third party who has the right to disclose such information; or (iv) was developed by the receiving party without any use of any of the Confidential Information as evidenced by appropriate documentation.

   6.4. Terms of this Agreement. Except as required by law or governmental regulation, neither party shall disclose, advertise, or publish the terms and conditions of this Agreement without the prior written consent of the other party, except that either party may disclose the terms of this Agreement to potential acquirers, referral partners involved in an applicable transaction, accountants, attorneys and Affiliates pursuant to the terms of a non-disclosure or confidentiality agreement. 

   6.5. Disclosure Required by Law. Notwithstanding anything to the contrary herein, each party may disclose the other party's Confidential Information in order to comply with applicable law and/or an order from a court or other governmental body of competent jurisdiction, and, in connection with compliance with such an order only, if such party: (i) unless prohibited by law, gives the other party prior written notice to such disclosure if the time between that order and such disclosure reasonably permits or, if time does not permit, gives the other party written notice of such disclosure promptly after complying with that order and (ii) fully cooperates with the other party, at the other party's cost and expense, in seeking a protective order, or confidential treatment, or taking other measures to oppose or limit such disclosure. Each party must not release any more of the other party's Confidential Information than is, in the opinion of its counsel, reasonably necessary to comply with an applicable order.

   6.6. Return of Confidential Information. Upon the termination or expiration of this Agreement, each party agrees to return or destroy the Confidential Information of the other party in its possession or under its control, provided, however, that each party may at its option retain one (1) copy of such materials or documents for archival purposes and/or retain Confidential Information that has been archived on electronic backup media, provided that such copies will remain subject to the terms and conditions of this Agreement.

7. Representations, Warranties and Disclaimer of Warranties

   7.1. Mutual Representations and Warranties. Each party represents and warrants to the other that: (i) it is a duly organized, validly existing, and in good standing as may be required under the laws of the jurisdiction of its organization; (ii) it has the full right, power, and authority to enter into, and perform its obligations under, this Agreement; (iii) the execution of this Agreement by its representative whose signature is set forth at the end of this Agreement and/or on an Order Form (as applicable) has been duly authorized by all necessary corporate or organizational action of such party; and (iv) when executed and delivered by both parties, this Agreement will constitute the legal, valid, and binding obligation of such party, enforceable against such party in accordance with its terms.

   7.2. Support Services Warranty. ClickHouse warrants that during the Order Form Term it will perform the Support Services in a professional, workmanlike manner, consistent with generally accepted industry practice, and in accordance with the Support Services Policy. In the event of a breach of the foregoing warranty, ClickHouse’s sole obligation, and Customer’s exclusive remedy, shall be for ClickHouse to re-perform the applicable Support Services at no additional cost to Customer.

   7.3. ClickHouse Cloud Performance Warranty. ClickHouse warrants that during the applicable Order Form Term, ClickHouse Cloud will perform in all material respects in accordance with the Documentation. In the event of a breach of the foregoing warranty, ClickHouse’s sole obligation, and Customer’s exclusive remedy shall be for ClickHouse to (i) correct any failure(s) of ClickHouse Cloud to perform in all material respects in accordance with the Documentation or (ii) if ClickHouse is unable to provide such a correction within thirty (30) days of receipt of notice of the applicable non-conformity, Customer may elect to terminate the applicable Order Form and ClickHouse will promptly refund to Customer any pre-paid, unused fees paid by Customer to ClickHouse under such Order Form.

   7.4. Warranty Exclusions. The warranty set forth in the foregoing Section 7.3 does not apply: (i) to any trial use of ClickHouse Cloud, (ii) to any non-production features of ClickHouse Cloud (as may be designated by ClickHouse from time to time), (iii) if ClickHouse Cloud or any portion thereof has not been configured in accordance with the Documentation or has not been used in accordance with this Agreement and/or (iv) any bug, defect or error caused by or attributable to software or hardware not supplied by ClickHouse. Additionally, the warranties set forth herein only apply when notice of a warranty claim is provided to ClickHouse during the Term.

   7.5. Disclaimer of Warranties. EXCEPT AS EXPRESSLY PROVIDED IN SECTIONS 7.2 AND 7.3, CLICKHOUSE CLOUD AND THE SUPPORT SERVICES ARE PROVIDED WITHOUT FURTHER WARRANTY OF ANY KIND AND CLICKHOUSE HEREBY DISCLAIMS ALL OTHER WARRANTIES, WHETHER EXPRESSED, IMPLIED OR STATUTORY, REGARDING OR RELATING TO CLICKHOUSE CLOUD, AND/OR THE SUPPORT SERVICES OR ANY MATERIALS FURNISHED OR PROVIDED TO CUSTOMER UNDER THIS AGREEMENT. FOR THE AVOIDANCE OF DOUBT AND TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, CLICKHOUSE SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT WITH RESPECT TO CLICKHOUSE CLOUD AND THE SUPPORT SERVICES AND ANY MATERIALS FURNISHED OR PROVIDED TO CUSTOMER UNDER THIS AGREEMENT. CUSTOMER UNDERSTANDS AND AGREES THAT CLICKHOUSE CLOUD AND THE SUPPORT SERVICES ARE NOT DESIGNED OR INTENDED FOR USE IN HIGH RISK ACTIVITIES. OUTPUTS GENERATED BY, AND AUTOMATED OR AGENTIC ACTIONS PERFORMED BY, AI FEATURES ARE PROVIDED “AS IS,” WITHOUT ANY WARRANTIES OR GUARANTEES OF ACCURACY, COMPLETENESS, APPROPRIATENESS, OR RELIABILITY.

8. Indemnification

   8.1. ClickHouse Obligations. ClickHouse will, at its expense, defend or settle any Infringement Claim and will indemnify Customer against and pay (i) any settlement of such Infringement Claim consented to by ClickHouse or (ii) any damages finally awarded by a court of competent jurisdiction to such third party as relief or remedy in such Infringement Claim. ClickHouse shall not enter into any settlement agreement with respect to an Infringement Claim if such settlement agreement requires any admission of liability or wrongdoing on the part of Customer or imposes on Customer any obligation other than the obligation to cease using ClickHouse Cloud or Support Services that are subject to the Infringement Claim, unless Customer has first consented in writing to the applicable terms of such settlement agreement that are in conflict with the foregoing limitations.

   8.2. Exclusions. ClickHouse will have no obligation to Customer to the extent any Infringement Claim or resulting award is based upon or results from: (i) use of ClickHouse Cloud other than in accordance with the terms and conditions of this Agreement, or (ii) the combination, operation, or use of ClickHouse Cloud with any other applications, portions of applications, products or services not provided by ClickHouse, where there would be no Infringement Claim but for such combination.

   8.3. Certain Remedies. If ClickHouse Cloud is, or in ClickHouse's reasonable opinion is likely to become, the subject of an Infringement Claim and/or an injunction as the result of an Infringement Claim, ClickHouse may, at its expense and option: (i) obtain the right for Customer to continue to use ClickHouse Cloud; (ii) modify ClickHouse Cloud to make it non-infringing, but substantially functionally equivalent; or (iii) in the event that neither (i) or (ii) are, in ClickHouse's reasonable judgement, commercially reasonable options, terminate Customer's right to use ClickHouse Cloud, in which case ClickHouse will promptly refund to Customer any pre-paid, unused fees.

   8.4. Obligations of Customer. Except with respect to a matter addressed under Section 8.1 of this Agreement, Customer will, at its expense (i) defend, or at its option settle, but subject to ClickHouse's prior written consent, not to be unreasonably withheld, a claim brought against ClickHouse, its contractors, suppliers, licensors, and or respective directors, officers, employees and agents, arising out of or related to Customer's use of ClickHouse Cloud in violation of applicable law or which results in the alleged infringement of the intellectual property rights of any third party, and (ii) indemnify ClickHouse against and pay (1) any settlement of such claim or (2) any damages finally awarded to such third party by a court of competent jurisdiction as the result of such claim.

   8.5. Conditions. The obligations of the parties in this Section 8 are conditioned upon the indemnified party (“Indemnitee”) (i) notifying the indemnifying party (“Indemnitor”) promptly in writing of any threatened or pending claim for which indemnification is being sought (“Claim”), provided that failure to provide such notice will only relieve Indemnitor of its obligations under this Section 8 to the extent its ability to defend or settle an applicable Claim is materially prejudiced by such failure to provide notice, (ii) giving Indemnitor, at Indemnitor's expense, reasonable assistance and information requested by Indemnitor in connection with the defense and/or settlement of the Claim and (iii) tendering to Indemnitor sole control over the defense and settlement of the Claim. Indemnitee's counsel will have the right to participate in the defense of the Claim, at Indemnitee's own expense. Indemnitee will not, without the prior written consent of Indemnitor, make any admission or prejudicial statement, settle, compromise or consent to the entry of any judgment with respect to any pending or threatened Claim.

   8.6. Exclusive Remedy. THE FOREGOING PROVISIONS OF THIS SECTION 8 STATE THE ENTIRE LIABILITY AND OBLIGATIONS OF CLICKHOUSE, AND THE EXCLUSIVE REMEDY OF CUSTOMER, WITH RESPECT TO ANY ACTUAL OR ALLEGED INFRINGEMENT OF ANY PATENT, COPYRIGHT, TRADEMARK OR OTHER INTELLECTUAL PROPERTY RIGHT, OR MISAPPROPRIATION OF ANY TRADE SECRET, BY CLICKHOUSE CLOUD AND/OR THE SUPPORT SERVICES.

9. Limitation of Liability

   9.1. Excluded Damages. EXCEPT WITH RESPECT TO BREACHES ARISING OUT OF GROSS NEGLIGENCE OR WILLFUL MISCONDUCT, IN NO EVENT SHALL CUSTOMER OR CLICKHOUSE, OR THEIR RESPECTIVE AFFILIATES, BE LIABLE FOR ANY LOSS OF PROFITS, LOSS OF USE, BUSINESS INTERRUPTION, LOSS OF DATA, COST OF SUBSTITUTE GOODS OR SERVICES, OR FOR ANY PUNITIVE, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND IN CONNECTION WITH OR ARISING OUT OF THE PERFORMANCE OF OR FAILURE TO PERFORM THIS AGREEMENT, WHETHER ALLEGED AS A BREACH OF CONTRACT OR TORTIOUS CONDUCT, INCLUDING NEGLIGENCE, EVEN IF A PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

   9.2. Damages Caps EXCEPT WITH RESPECT TO (I) A PARTY’S BREACH OF ITS CONFIDENTIALITY OBLIGATIONS HEREUNDER (EXCLUDING A BREACH GIVING RISE TO A DATA INCIDENT), (II) THE PARTIES’ INDEMNIFICATION OBLIGATIONS HEREUNDER, (III) BREACHES ARISING OUT OF GROSS NEGLIGENCE OR WILLFUL MISCONDUCT, (IV) VIOLATIONS OF A PARTY’S INTELLECTUAL PROPERTY RIGHTS, (V) FEES OWED BY CUSTOMER TO CLICKHOUSE, (VI) CUSTOMER’S VIOLATIONS OF ITS OBLIGATIONS UNDER SECTION 1.2.3 AND (VII) DATA INCIDENTS, IN NO EVENT SHALL CLICKHOUSE'S OR CUSTOMER’S TOTAL, CUMULATIVE LIABILITY UNDER THIS AGREEMENT EXCEED THE AMOUNT PAID OR PAYABLE BY CUSTOMER TO CLICKHOUSE HEREUNDER IN THE TWELVE (12) MONTH PERIOD IMMEDIATELY PRIOR TO THE FIRST EVENT GIVING RISE TO LIABILITY (“General Damages Cap”). NOTWITHSTANDING THE FOREGOING SENTENCE, THE TOTAL LIABILITY OF CLICKHOUSE TO CUSTOMER RELATED TO OR ARISING OUT OF ANY TRIAL OR OTHER NON-PAID USE OF CLICKHOUSE CLOUD, OR THE USE OF ANY FEATURES OF CLICKHOUSE CLOUD DESIGNATED BY CLICKHOUSE WITHIN CLICKHOUSE CLOUD AS BETA OR EXPERIMENTAL FEATURES, SHALL NOT EXCEED $10,000.

   9.3. Enhanced Damages NOTWITHSTANDING SECTION 9.2 ABOVE, EACH PARTY’S TOTAL, CUMULATIVE LIABILITY UNDER THIS AGREEMENT RELATED TO OR ARISING FROM (I) A DATA INCIDENT OR (II) CUSTOMER’S VIOLATION OF ITS OBLIGATIONS UNDER SECTION 1.2.3, SHALL NOT EXCEED THE GREATER OF $100,000 OR TWO TIMES THE AMOUNT PAID OR PAYABLE BY CUSTOMER TO CLICKHOUSE HEREUNDER IN THE TWELVE (12) MONTH PERIOD IMMEDIATELY PRIOR TO THE FIRST EVENT GIVING RISE TO LIABILITY (“Enhanced Damages Cap”).

   9.4. Non-Cumulative Caps IN NO EVENT WILL EITHER PARTY (OR ITS RESPECTIVE AFFILIATES) BE LIABLE FOR THE SAME EVENT UNDER BOTH THE GENERAL DAMAGES CAP AND THE ENHANCED DAMAGES CAP. SIMILARLY, THOSE CAPS WILL NOT BE CUMULATIVE.

10. Term and Termination

    10.1. Order Form Term Except as otherwise provided herein, any Order Form entered into by the parties will commence upon the start date set forth therein, and will expire on end date set forth therein (“Order Form Term”). The Order Form Term for “pay as you go” Customers shall be a period of one (1) month, beginning on the date Customer first accesses or uses ClickHouse Cloud and renewing on each monthly anniversary thereafter unless terminated by either party at any time.

    10.2. Agreement Term This Agreement will commence upon the Effective Date and continue until it is terminated in accordance with its terms (“Term”).

    10.3. Termination Either party may terminate this Agreement (and any active Order Form) upon giving notice in writing to the other party if the non-terminating party commits a material breach of this Agreement and has failed to cure such breach within thirty (30) days following a request in writing from the notifying party to do so. Termination of this Agreement in accordance with the foregoing sentence will automatically terminate any existing Order Forms, and where such termination is rightfully done by Customer for ClickHouse’s uncured material breach, ClickHouse will promptly refund to Customer any prepaid, unused fees. In addition, either party may terminate this Agreement upon written notice to the other party if no Order Form is active under the Agreement.

    10.4. Survival Upon the termination of this Agreement, (i) Customer shall have no further rights hereunder to use ClickHouse Cloud; and (ii) the provisions of Sections 2, 4, 6, 7, 8, 9, 10.4, and 11 of this Agreement will survive such expiration or termination.

11. General

    11.1. Anti-Corruption Each party acknowledges that it is aware of, understands and has complied and will comply with, all applicable U.S. and foreign anti-corruption laws, including without limitation, the U.S. Foreign Corrupt Practices Act of 1977 and the U.K. Bribery Act of 2010, and similarly applicable anti-corruption and anti-bribery laws (“Anti-Corruption Laws”). Each party agrees that no one acting on its behalf will give, offer, agree or promise to give, or authorize the giving directly or indirectly, of any money or other thing of value, including travel, entertainment, or gifts, to anyone as an unlawful inducement or reward for favorable action or forbearance from action or the exercise of unlawful influence (a) to any governmental official or employee (including employees of government-owned and government-controlled corporations or agencies or public international organizations), (b) to any political party, official of a political party, or candidate, (c) to an intermediary for payment to any of the foregoing, or (d) to any other person or entity in a corrupt or improper effort to obtain or retain business or any commercial advantage, such as receiving a permit or license, or directing business to any person. Improper payments, provisions, bribes, kickbacks, influence payments, or other unlawful provisions to any person are prohibited under this Agreement.

    11.2. Assignment Neither party may assign this Agreement, in whole or in part, without the prior written consent of the other party, provided that no such consent will be required to assign this Agreement in its entirety to (i) an Affiliate that is able to satisfy the obligations of the assigning party under this Agreement or (ii) a successor in interest in connection with a merger, acquisition or sale of all or substantially all of the assigning party's assets. Any assignment in violation of this Section shall be void, ab initio, and of no effect. Subject to the foregoing, this Agreement is binding upon, inures to the benefit of and is enforceable by, the parties and their respective permitted successors and assigns.

    11.3. Attorneys' Fees If any action or proceeding, whether regulatory, administrative, at law or in equity is commenced or instituted to enforce or interpret any of the terms or provisions of this Agreement, the prevailing party in any such action or proceeding shall be entitled to recover its reasonable attorneys' fees, expert witness fees, costs of suit and expenses, in addition to any other relief to which such prevailing party may be entitled. As used herein, “prevailing party” includes without limitation, a party who dismisses an action for recovery hereunder in exchange for payment of the sums allegedly due, performance of covenants allegedly breached, or consideration substantially equal to the relief sought in the action.

    11.4. Customer Identification Customer agrees that ClickHouse may identify Customer as a user of ClickHouse Cloud on its website, through a press release issued by ClickHouse and in other promotional materials and may use Customer’s name. logo, trademarks and service marks in connection with such activities.

    11.5. Export Control and Sanctions Compliance Customer acknowledges that ClickHouse Cloud and the Support Services and technologies related thereto are subject to the Export Administration Regulations (“EAR”) (15 C.F.R. Parts 730-774 (2010)) and the economic sanctions regulations and guidelines of the U.S. Department of the Treasury, Office of Foreign Assets Control. Customer is now and will remain compliant in the future with all such export control laws and regulations, and will not export, re-export, or otherwise transfer any ClickHouse goods, software or technology or disclose any ClickHouse software or technology to any person contrary to such laws or regulations. Customer acknowledges that remote access to ClickHouse Cloud may in certain circumstances be considered a re-export of ClickHouse Cloud, and accordingly, may not be granted in contravention of U.S. export control laws and regulations.

    11.6. Force Majeure Except with respect to payment obligations, neither party will be liable for, or be considered to be in breach of, or in default under, this Agreement, as a result of any cause or condition beyond such party's reasonable control.

    11.7. Future Features and Functions Customer understands and agrees that any features or functions of ClickHouse Cloud referenced on any ClickHouse website, or in any presentations, press releases or public statements, which are not currently available or not currently available as a GA release, may not be delivered on time or at all. The development, release, and timing of any features or functionality described for ClickHouse Cloud remains at ClickHouse's sole discretion. Accordingly, Customer agrees that it is purchasing ClickHouse Cloud based solely upon features and functions that are currently available as of the Effective Date, and not in expectation of any future feature or function.

    11.8. Governing Law, Jurisdiction and Venue This Agreement will be governed by the laws of the State of Delaware, without regard to its conflict of laws principles, and all suits hereunder will be brought solely in Federal Court for the District of Delaware, or if that court lacks subject matter jurisdiction, in any Delaware State Court located in New Castle County, Delaware. This Agreement shall not be governed by the 1980 UN Convention on Contracts for the International Sale of Goods. The parties hereby irrevocably waive any and all claims and defenses either might otherwise have in any action or proceeding in any of the applicable courts set forth above, based upon any alleged lack of personal jurisdiction, improper venue, forum non conveniens, or any similar claim or defense. A breach or threatened breach, by either party of Section 6 may cause irreparable harm for which damages at law may not provide adequate relief, and therefore the non-breaching party shall be entitled to seek injunctive relief without being required to post a bond.

    11.9. Non-waiver Any failure of either party to insist upon or enforce performance by the other party of any of the provisions of this Agreement or to exercise any rights or remedies under this Agreement will not be interpreted or construed as a waiver or relinquishment of such party's right to assert or rely upon such provision, right or remedy in that or any other instance.

    11.10. Notices Any notice or other communication under this Agreement shall be in writing unless required or permitted otherwise elsewhere in this Agreement. It is the desire of the parties to receive all notices via e-mail. Notices for ClickHouse will be sent to legal@clickhouse.com. Notices to Customer will be sent to the e-mail address provided by Customer when registering for an Account. Such notices will be deemed delivered if acknowledged received by return e-mail, or, if an Order Form exists, if followed within one day by a mailed copy of such notice to the physical address specified as the bill-to on an applicable Order Form. Either party may from time to time change its address or e-mail addresses for notices by giving the other party notice of the change in accordance with this Section.

    11.11. Relationship of the Parties The relationship of the parties hereunder shall be that of independent contractors, and nothing herein shall be deemed or construed to create any employment, agency or fiduciary relationship between the parties. Each party shall be solely responsible for the supervision, direction, control and payment of its personnel, including, without limitation, for taxes, deductions and withholdings, compensation and benefits, and nothing herein will be deemed to result in either party having an employer-employee relationship with the personnel of the other party.

    11.12. Severability If any provision of this Agreement is held to be invalid or unenforceable, the remaining portions will remain in full force and effect and such provision will be enforced to the maximum extent possible so as to give effect the intent of the parties and will be reformed to the extent necessary to make such provision valid and enforceable.

    11.13. Entire Agreement; Amendment This Agreement constitutes the entire agreement between the parties concerning the subject matter hereof, and it supersedes, and its terms govern, all prior proposals, agreements, or other communications between the parties, oral or written, regarding such subject matter. This Agreement may be executed in any number of counterparts, each of which when so executed and delivered shall be deemed an original, and all of which together shall constitute one and the same agreement. Execution of a scanned copy will have the same force and effect as execution of an original, and a scanned signature will be deemed an original and valid signature. To facilitate execution, this Agreement may be executed by one or more of the parties in the form of an “Electronic Record,” as such term is defined in the Electronic Signatures in Global and National Commerce Act at 15 U.S.C. §7001 et seq. or equivalent laws in other jurisdictions (“ESIGN Act”). This Agreement may be executed in as many counterparts as may be required to reflect all parties’ agreement, all counterparts will collectively constitute a single agreement, and such “Electronic Signature,” as defined in the ESIGN Act, will constitute an original and binding signature of a party. The fact that a document is in the form of an Electronic Record and/or is signed using an Electronic Signature will not, in and of itself, be grounds for invalidating such document. In the event of any conflict between the terms and conditions of any of the foregoing documents, the conflict shall be resolved based on the following order of precedence: (i) an applicable DPA, (ii) an applicable Order Form (but only for the transaction thereunder), (iii) this Agreement, and (iv) the Support Services Policy. By entering into this Agreement, whether prior to or following receipt of any Customer purchase order or similar document, the parties are hereby expressly showing their intention not to be contractually bound by the contents of any such purchase order or similar document, which are hereby deemed rejected and extraneous to this Agreement, and ClickHouse's performance of this Agreement shall not amount to: (i) an acceptance by conduct of any terms set out or referred to in the purchase order or similar document; (ii) an amendment of this Agreement, nor (iii) an agreement to amend this Agreement. This Agreement shall not be modified except by a subsequently dated, written amendment that expressly amends this Agreement and which is signed on behalf of ClickHouse and Customer by their duly authorized representatives. The parties agree that the terms and conditions of this Agreement are a result of mutual negotiations. Therefore, the rule of construction that any ambiguity shall apply against the drafter is not applicable and will not apply to this Agreement. Any ambiguity shall be reasonably construed as to its fair meaning and not strictly for or against one party regardless of who authored the ambiguous language.

Exhibit A

Definitions

Capitalized terms used herein have the meaning ascribed below, or where such terms are first used, as applicable.

“Acceptable Use Policy” means ClickHouse’s acceptable use policy located at: https://clickhouse.com/legal/agreements/acceptable-use-policy.

“Affiliate” means, with respect to a party, any entity that controls, is controlled by, or which is under common control with, such party, where “control” means ownership of at least fifty percent (50%) of the outstanding voting shares of the entity, or the contractual right to establish policy for, and manage the operations of, the entity.

“AI Data” means data generated or collected through Customer’s or Authorized Users’ use of an AI Feature, including inputs, outputs, logs, and other metadata, but excluding the direct results of querying Content. 

“AI Feature” means any feature of ClickHouse Cloud that uses generative artificial intelligence models to generate novel outputs (such as code, text, or other content) in response to user inputs.

“ClickHouse Security Standards” means the security standards set forth in the ClickHouse Security Addendum located at: https://clickhouse.com/legal/agreements/security-addendum/.

“Content” means any and all information, content and data ingested into ClickHouse Cloud by Customer and/or its Authorized Users.

“Credit” means a unit of credit toward Customer’s usage of ClickHouse Cloud equal to one (1) US dollar, to be applied based on ClickHouse’s then-current published price list.

“Data Incident” means ClickHouse’s breach of Section 5.1 (ClickHouse Security), Section 5.3 (Data Processing), a breach of Section 6.2 (Non-use and Non-disclosure), or a breach of ClickHouse’s obligations under the Business Associate Agreement (“BAA”) executed between the parties (to the extent the parties have an executed BAA), which breach results in the unauthorized disclosure of Content.

“Documentation” means the end user documentation for ClickHouse Cloud published at https://clickhouse.com/docs.

“DPA” means the ClickHouse Customer Data Processing Addendum located at: https://clickhouse.com/legal/agreements/data-processing-addendum/.

“Effective Date” means the date on which this Agreement is fully executed.

“High Risk Activities” means activities where the use or failure of the ClickHouse Cloud would reasonably be expected to lead to death, personal injury, or environmental or property damage (such as the creation or operation of nuclear facilities, air traffic control, life support systems, or weaponry).

“Infringement Claim” means a claim brought against Customer by an unaffiliated third party alleging that Customer's use of ClickHouse Cloud in accordance with this Agreement, during the applicable Term, infringed such party's patent, copyright or trademark, or made unlawful use of such party's trade secret.

“Malicious Code” means any code that is designed to harm, or otherwise disrupt in any unauthorized manner, the operation of computer programs or computer systems or destroy or damage data. For clarity, Malicious Code does not include any software bugs or errors handled through Support Services, or any standard features of functions that are intended to enforce the temporal and/or other limitations on the scope of the use of ClickHouse Cloud.

“Marketplace” means a third-party marketplace platform through the Customer orders ClickHouse Cloud.

“Order Form” means an ordering document provided by ClickHouse pursuant to which Customer, or a Reseller acting on Customer's behalf, purchases Credits under this Agreement.

“Qualifying PO” means a purchase order issued by customer for the purpose of purchasing Credits, which (i) references the number of an applicable Order Form provided to Customer by ClickHouse and (ii) clearly states the purchase order is subject to the terms and conditions of this Agreement.

“Reseller” means a third party authorized by ClickHouse to promote and resell ClickHouse Cloud.

“Service Level Agreement” means ClickHouse service level agreement set forth at https://clickhouse.com/legal/agreements/service-level-agreement.

“Support Services” means maintenance and support services for ClickHouse Cloud, as more fully described in the Support Services Policy.

“Support Services Policy” means ClickHouse's support services policy for ClickHouse Cloud, as further described at https://clickhouse.com/support/policy/.